How to Correct an Incorrect Shipping Address on AliExpress?

Did you make a mistake entering your shipping address on AliExpress and worry your package might get lost? Don’t panic! Although changing an address after the order isn’t always possible, solutions do exist, and some are very easy to implement.

In this article, I guide you step by step depending on your situation, whether the order has already shipped or not. The goal? To help you avoid an unpleasant surprise at delivery.

 

If the order hasn’t shipped yet

Two options are available if your order is still awaiting shipment:

1. Contact the seller to change the address

This is the fastest and most effective solution before the package is sent.

How to do it:

• Send a message to the seller directly via AliExpress messaging.
• Explain the situation in English and provide all the correct address details:
  • Name
  • Street Address (street, number, apartment…)
  • City
  • State/Region
  • Postal Code
  • Country
  • Phone Number

Tip: The more precise and quick you are, the better chance the seller has to update the address before shipping.

2. Cancel the order and reorder

• Select “Wrong address” as the cancellation reason.
• The refund is generally issued within 9 to 14 days.
• Place a new order immediately to avoid stock issues.

I recommend this guide: Cancel an AliExpress order: All the steps

If the order has already been shipped

Once the package is on its way, it’s impossible to change the address on AliExpress. But not all is lost!

Here’s what you can do:

• Track the package using the tracking number provided.
• Once the package arrives in your city, contact the local post office (or carrier).
• Explain the situation and present an ID document to collect the package if possible.

Depending on the carrier, it may be impossible to redirect the package, but you can sometimes collect it manually.

How to avoid this error in the future?

1. Double‑check before confirming

• Take 30 seconds to verify all address fields (especially postal code and street number) before confirming your order.

2. Save a reliable default address

• Add your correct address in your AliExpress profile and set it as the primary address.

3. Never order in a rush

• Errors happen when we're in a hurry. Take your time, especially when ordering from your mobile.

Can AliExpress customer service help?

How to reach them:

• Via the live chat on the AliExpress website or app.
• Have the following ready:
  • Order number
  • Seller name
  • Product details
  • Correct address to provide (even if it might not be changeable)

What to know:

• Customer service does not have the power to change an address after payment.
• However, they can help cancel or open a dispute if the package is lost.

For more information, you can consult the dedicated article on AliExpress customer service.

In summary

Correcting an incorrect shipping address on AliExpress is possible, but requires acting quickly:

• If the order has not yet shipped, contact the seller or cancel it.
• If the package is already in transit, track it and contact the carrier.
• To avoid mistakes: take your time, verify your profile, and save a reliable address.

Personal tip: After making this mistake myself on a clothing order, I managed to catch it by contacting the seller within the hour. Since then, I’ve saved a secure address in my account and never had this issue again!