You placed an order on AliExpress, but now you want to cancel it? Don't worry, our guide walks you through the process step by step to simplify the procedure.
Canceling an AliExpress order may seem complicated, but with our clear explanations, you can do it quickly and without stress.
Follow our simple steps to manage your request efficiently and avoid any misunderstandings with the seller.
Step 1: Log in to your AliExpress account
- Go to your AliExpress account.
- Use the correct credentials to avoid any login issues.
Step 2: Access your orders
- Click on the My Orders tab to view your recent purchases.
- Find the order you want to cancel.
Step 3: Check your order status
Check the status of your order before proceeding.
- If it's pending payment, canceling will be easier.
- If it's already being processed, contact the seller.
Step 4: Cancel your order pending shipment
To request the cancellation of an order pending payment or shipment, click on Cancel Order.
Then select the reason for cancellation and confirm.
We recommend choosing: “I no longer want this order.”
You will receive a confirmation email.
Step 5: Contact the seller
If the order is being processed, quickly contact the seller.
Politely explain the reason for the cancellation. Be aware that cancellation will depend on their cooperation.
Step 6: Open a dispute
If the seller refuses to cancel the order, open a dispute using this link: AliExpress – Open a Dispute.
Provide the necessary evidence and clearly detail your situation to support your request.
AliExpress will then review your request.
Why cancel an order on AliExpress?
There are several reasons why you might want to cancel an order on AliExpress. Here are some:
- You changed your mind about the purchased item.
- The seller cannot deliver your order within the expected timeframe.
- There are payment issues.
- There are security concerns.
No matter the reason, it’s essential to understand AliExpress's refund and cancellation policies.
AliExpress cancellation policy
AliExpress has a clear cancellation policy for buyers.
You can cancel your order before it ships or before the seller begins processing it.
If you cancel after shipping, you will need to wait until you receive the item and then request a refund.
What happens after canceling an order on AliExpress?
After canceling an order on AliExpress, the seller must confirm the cancellation.
Refund
If the seller accepts your cancellation request, they will proceed with the refund. This refund is usually processed within 3 to 20 business days, depending on the payment method used:
- Credit card: The refund will be credited to your bank account.
- Digital wallet: The refund will be credited to your corresponding account.
- PayPal: You will receive the refund amount in your PayPal account.
Shipped order
If you cancel an order after it has shipped, you will need to wait until you receive the item and then request a refund.
In this case, contact the seller to arrange the return of the item and discuss refund terms.
Shipping fees
Shipping fees paid for item delivery are generally non-refundable, except in specific cases.
For example, a partial refund, including shipping fees, may be offered if the seller agrees to a special arrangement or if you receive a defective or incorrect item. However, this depends on each seller's policy.
How to Avoid Order Cancellations on AliExpress?
To avoid canceling an order on AliExpress, take some precautions before placing your order:
- Read the product description: Make sure the product meets your expectations.
- Check reviews and ratings: Look at previous buyers' feedback to assess the product quality and the seller’s service.
- Contact the seller: Ask questions about the product or shipping conditions to avoid errors and unpleasant surprises.
- Understand the policies: Familiarize yourself with AliExpress's refund and cancellation policies, as well as those of each seller. This will help you know what to expect in case of an issue with your order.
Conclusion
Canceling an order on AliExpress can happen for various reasons, and knowing how to do it is essential.
Take the time to understand the cancellation and refund policies to ensure a smooth experience. By following our recommendations, you can safely cancel your orders and receive a refund as quickly as possible.
To avoid inconveniences, always check the details before ordering and communicate clearly with the seller if needed. Proper preparation and a good understanding of AliExpress procedures will help you manage your purchases smoothly and efficiently.