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You landed on this article because you searched for “AliExpress my account”.

Whether you want to log in, track an order, manage your settings, or get the best deals, you’re in the right place.

We guide you step by step to easily access your AliExpress account, optimize your settings, and fully enjoy all the features.

 

AliExpress My Account
AliExpress My Account

AliExpress account actions and settings table

Action Where to do it?
Log in Homepage > “Account”
Log out Settings > “Log out”
Edit address Settings > “Shipping address”
Change currency Settings > “Shipping & Currency”
Track an order Account > “My Orders”
Cancel an order Order details > “Cancel”
Open a dispute Order > “Open a dispute”
Edit notifications Settings > “Notifications”
Enable fast delivery (AliExpress Plus) Search > “AliExpress Plus”
Use a coupon Account > “Coupons”
Add a product to favorites Product page > “Add to favorites”
Follow a store Store page > “Follow”
View order history Account > “Order History”
Access payments Account > “Payments”
Change payment method Account > “Payments” > “Edit”
Pay in installments Payment page > “Pay in installments”
Request a refund Account > “My Orders” > “Request a refund”
Access the dispute center Account > “Dispute Center”
Contact customer service Account > “Help”
Earn coins Account > “Coins & Bonuses”
Check VIP status Account > “AliExpress VIP”
Access privacy settings Settings > “Privacy”
Change language Settings > “Language”
Clear cache Settings > “Clear cache”
Enable network acceleration Settings > “Network acceleration”
Filter products by country Search page > “Country”
Manage cookies Settings > “Cookies”

📌 Tip: Use the search bar in the AliExpress app to quickly access the desired features.

1. How to Access My AliExpress Account?

Accessing your AliExpress account is simple. Here are the available login methods:

Via the AliExpress App

  1. Open the AliExpress app.
  2. Click on the Account icon at the bottom right.
  3. Log in using your email, phone number, or Google/Facebook/Apple account.
Log in to the AliExpress app
Log in to the AliExpress app

Via the AliExpress Website

  1. Go to AliExpress.com.
  2. Click on Sign in at the top right.
  3. Enter your credentials and access your personal dashboard.
Log in to AliExpress via a browser
Log in to AliExpress via a browser

📌 Need to create an account? Check out our complete guide 👉 How to create an AliExpress account.

Logging out:

  • Go to Settings > Log out (at the bottom of the settings page).

2. AliExpress Account Features and Options

Once logged in, your AliExpress account gives you access to many features. Here’s a detailed overview of the different sections and their uses.

AliExpress Account Dashboard
My account on AliExpress (Browser view)

2.1 Account Dashboard

The “Account” tab includes various tools to track your orders and manage your preferences.

Order Management

  • Unpaid orders: List of purchases awaiting payment.
  • Pending shipment: Orders confirmed but not yet shipped.
  • Shipped orders: Track parcels currently being delivered.
  • Returns and refunds: Access disputes and refund requests.
  • Order history: View all past purchases.
Order management
Order management

Product and Store Tracking

  • Favorites list: Save products for future purchases.
  • Coupons and deals: View and manage available discounts.
  • Followed stores: Quick access to favorite sellers and new deals.
Product and store tracking
Product and store tracking

VIP Benefits and Services

AliExpress VIP is a loyalty program offering exclusive discounts and privileges.

VIP benefits and services
VIP benefits and services

2.2 Business Section (if enabled)

The Business tab provides options dedicated to professional buyers. It’s similar to AliExpress for professionals.

  • Easy Requests: Track bulk offers and quotes.
  • Wholesale Payments: Solution for large-scale purchases.
  • Top-ranked items: Selection of the most popular and trending products.
AliExpress Business
AliExpress Business

2.3 Services and Support

Payment and Wallet

  • Payment methods: Manage credit cards and other payment options.
  • Pay after delivery: Option to pay after receiving the item (available in certain countries).
  • Wallet: Accumulate credits to use on future purchases.
Payment and Wallet
Payment and Wallet

Customer Service and Support

  • 24/7 Support: AliExpress assistance for any questions or issues.
  • Dispute Center: Tool for managing complaints and refunds.
AliExpress Customer Service
AliExpress Customer Service

Games and Rewards

  • Play and Win: Participate in games to earn discounts.
  • Coins and Bonuses: Collect points that can be exchanged for discounts.
Games and Rewards
Games and Rewards

3. AliExpress Account Settings and Preferences

Access your account settings via the settings icon.

This section allows you to customize your user experience, manage personal information, and enhance security.

3.1 Basic Settings

These settings allow you to modify essential account details:

  • Profile: Change avatar and username.
  • Shipping Address: Add, modify, or delete a saved address.
  • Shipping & Currency: Set the shipping country and preferred currency.
  • Language: Choose the display language for the app and website.
Basic Settings
Basic Settings

3.2 Advanced Settings

These options allow you to optimize the user experience and improve performance on the app.

  • Notification Settings: Enable or disable push, email, and promotional alerts.
  • Display Preferences:
    • Adjust image quality.
    • Modify video settings.
  • Network Acceleration: Improve page loading speed for smoother browsing.
  • Clear Cache: Delete temporary files to free up space and prevent slowdowns.
Advanced Settings
Advanced Settings

3.3 Security and Privacy

This section allows you to protect your personal information and adjust privacy settings.

  • Security Filter: Enable additional controls to limit access to certain content.
  • Privacy Settings: Manage access and use of personal data.
  • Privacy Policy: View details on how AliExpress uses data.
  • Cookie Management: Customize tracking and data collection preferences.
Security and Privacy
Security and Privacy

4. Payments and Transactions on AliExpress

AliExpress offers multiple payment options to suit every user’s needs.

This section allows you to manage payments, invoices, and transaction history.

Payments and Transactions
Payments and Transactions

4.1 Payment Methods

AliExpress accepts several secure payment methods:

  • Credit card (Visa, Mastercard, American Express).
  • PayPal: Reliable method offering extra protection.
  • Klarna: Interest-free installment payments.
  • AliPay: AliExpress’s e-wallet for quick transactions.
  • Other options: Bank transfer and local solutions depending on the country.

4.2 Invoicing and VAT

  • Billing details: Access invoices for each order.
  • VAT and taxes: Automatic tax calculation based on the shipping country.

📌 Tip: For business purchases, some orders include a deductible VAT invoice.

4.3 Installment Payments

AliExpress offers options to split payments into multiple installments.

  • Available with Klarna, PayPal in 4x, and certain credit cards.
  • No added interest if the option is eligible.
  • Track payments via the “Transaction History” section.

4.4 Payment History

This section allows you to track all transactions made on AliExpress:

  • View past payments.
  • Check refunds and ongoing disputes.
  • Download invoices and receipts.

5. Customer Service and Support on AliExpress

AliExpress provides several tools to help users in case of an issue.

Whether you need to contact support, manage a dispute, or check FAQs, multiple options are available.

Customer Support
Customer Support

5.1 Contacting Customer Support

AliExpress provides 24/7 online support through different channels:

  • Live chat: Available directly via the app or website.
  • Contact form: Submit a request for specific issues.
  • Automated support: Instant answers to the most common questions.

📌 Tip: To quickly access the chat, go to Account > Customer Service.

5.2 Managing Disputes and Refunds

If you have an issue with an order (item not received, defective product, misleading description), AliExpress allows you to file a claim via its Dispute Resolution Center.

  • Step 1: Go to Account > My Orders.
  • Step 2: Select the relevant order and click “Open a dispute”.
  • Step 3: Describe the issue, attach photos if necessary, and submit the request.
  • Step 4: Monitor the dispute and communicate with the seller.

If no agreement is reached, AliExpress intervenes to resolve the dispute fairly.

5.3 Frequently Asked Questions (FAQ)

AliExpress provides a FAQ section that answers the most common concerns:

  • Delivery issues: Delays, tracking, and lost packages.
  • Payment issues: Declined transactions, unavailable payment methods.
  • Refunds: Processing times and eligibility conditions.
  • Using coupons and promotions.

📌 Tip: Before contacting customer service, check the FAQ in Account > Help. You might find an instant answer.

6. AliExpress Services and Programs

AliExpress offers several exclusive services and beneficial programs for buyers and businesses.

These features help optimize purchases, access discounts, and improve delivery speed.

6.1 AliExpress Business

AliExpress Business is a solution for professional buyers and companies looking to buy in bulk.

  • Wholesale purchases: Discounts and tiered pricing based on order volumes.
  • Supplier management: Direct contact with sellers to negotiate prices.
  • Exclusive offers: Special promotions and discounts for bulk orders.

📌 Tip: To access wholesale purchases, activate the “Business” option in your account.

AliExpress Business
AliExpress Business

6.2 Dropshipping Center

The Dropshipping Center is a tool designed for resellers who want to sell AliExpress products without stock.

  • Winning product research: Analyze trends and best-sellers.
  • Analysis tools: Compare product prices and performance.
  • Order automation: Direct product import to an online store (Shopify, WooCommerce, etc.).

📌 Ideal for e-commerce sellers looking to launch a business without managing inventory.

6.3 AliExpress Loyalty Program and Coins

AliExpress rewards users with a loyalty system based on earning coins and exclusive discounts.

  • Earn coins: Get coins by logging in daily or playing games.
  • Exchange for coupons: Use coins to get shopping discounts.
  • VIP Levels: The more you buy, the higher your level and benefits.

Conclusion

The AliExpress account centralizes all essential actions to manage purchases, track orders, and personalize the experience.

With our guide, you now know where to perform each action quickly. Whether it’s changing an address, canceling an order, using a coupon, or contacting customer service, everything is just a few clicks away.

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