How to contact a seller on AliExpress?

You found a product on AliExpress but you're unsure: Is the size right? Is the item compatible with European plugs? Is the product really in stock?

You want to ask the seller a question before placing your order. But it’s not that obvious.

Let me show you how — and trust me, I’ve done it dozens of times.

Before you buy: the path is a bit hidden

This is where it gets a bit tricky. When you want to ask a question before buying, AliExpress doesn’t make it super visible. But it’s there.

Here’s the method I use every time:

1. Go to the product page of the item you're interested in.
2. Below the price, look for the line “Sold by [store name]” (e.g., Sold by “TechPro Official Store”).
3. Click that name. It’ll take you to the seller’s store page.
4. Once there, click “Contact” — usually at the top right.
5. The AliExpress message window opens. You can write your question.

Pro tip: Feel free to write in French. Many sellers use automatic translators — it works well for simple questions.

After ordering: it’s easy

Let’s start with the easiest: if you’ve already placed an order, contacting the seller is quick.

Here are the steps:

1. Log in to your AliExpress account.
2. Click on “My Orders” (top right, from a computer or in the app).
3. Find the order in question.
4. Click “Contact Seller” (or “Send Message”).
5. A message window opens: you can ask questions, attach a photo, etc.

Good to know: Sellers often reply within 24 hours, especially well-rated stores.

Examples of useful questions

Not sure how to phrase your message? Here are some examples I use:

• “Hi, is this product compatible with European plugs?”
• “Do you ship from a European warehouse?”
• “Is the cable included in the package?”
• “What chest size (in cm) does XL correspond to?”

Be specific. Ask one question per message if possible — it’s clearer for everyone.

What if the seller doesn’t reply?

It happens. In that case, two options:

• Wait 24 to 48 hours (some sellers are in China — time zone matters).
• Look for another seller offering the same product and ask them.

My final advice

Always ask a question if you have a doubt, even if it takes 5 minutes. It’ll save you from returns or surprises.

And it helps spot serious sellers — those who reply fast are usually reliable.