How to Easily Get a Refund on Temu?

If you are not satisfied with your purchase on Temu, you can request a refund by following a simple and efficient procedure.

Here is everything you need to know to successfully return your item and get your money back.

Steps to Request a Refund on Temu

Log in to Your Account

Log in to the Temu website or app. If you don’t have an account, use the “Track My Order” link in the confirmation email.

Select the Relevant Order

Go to the “Your Orders” section. Select the product and click on “Return/Refund”.

Provide a Reason for the Return

Select a reason for the return. Depending on the reason, additional information or proof may be required.

Choose Your Refund Method

You can choose between:

1. Temu Balance (immediate credit usable on the site).
2. Refund to the original payment method (bank processing time of 5 to 14 business days).

Return Items if Necessary

If a physical return is required, Temu provides a free return label for the first return of each order.

1. Pack the items and include the original barcodes.
2. Drop off the package at a Chronopost or Mondial Relay point within 14 days of your request.

Fees and Conditions for a Refund

• Free Return: The first return of an order is entirely free if made within 90 days of purchase.
• Additional Fees: For subsequent returns, a fee of €3.50 will be deducted from the refund.
• Exceptions: Certain items, such as personalized or food products, are not eligible for return.

Quick Refund with Temu Credits

If you choose a refund in the form of Temu credits, you will benefit from:

• Faster processing.
• Non-expiring balance, usable for future purchases.

Deadlines to Return an Item

• You have up to 90 days to return an item, except for exceptions (45 to 90 days for certain electronics).
• Products purchased between November 1 and December 31 can be returned until January 31.

Can I Get a Refund Without Returning the Item?

Yes, in certain cases, Temu offers a refund without requiring a return. Here are the main situations:

• Defective item: Provide photos/videos of the broken or scratched product.
• Incorrect or missing product: Report it via “Return/Refund.”
• Partial refund: Available for minor defects or costly returns.

Refund Without Return on Temu : How to Benefit Easily?

Tips to Avoid Refund Issues

• Check deadlines: Post the package within 14 days after submitting your request.
• Use the correct label: Use the label provided by Temu to avoid processing delays.
• Keep your shipping proof: Retain a copy of the tracking number to secure your refund.

Frequently Asked Questions About Temu Refunds

1 – Where can I find the return label?

Download it from the “Your Orders” section in your account.

2 – What if the package is marked as delivered but not received?

Report the issue via the help center or contact customer service.

3 – Can I get a partial refund?

Yes, in certain cases, Temu offers a partial refund without returning the item.

Conclusion

The Temu refund policy is designed to be simple and accessible. Whether you request a return or opt for a quick refund in credits, the steps are clear and efficient.

Follow these tips to ensure fast processing and avoid any inconvenience.