Since its boom in the Western market in 2022, Temu has established itself as an…
Temu offers several ways to get in touch based on your needs. Whether you're a customer or a journalist, here are all the available options to contact Temu.
1. Contact Temu for Press Inquiries
If you are a journalist or a member of the media, send your requests to media@temu.com.
👉 Important: Only media members will receive a response.
2. Customer Service for Clients
Customers can take advantage of several options to get help or ask questions.
Through the Help Center
Visit the Temu Help Center to find quick solutions. It's an excellent starting point for addressing your concerns.
Via Online Chat
For more personalized assistance, contact customer service via the online chat available on the Temu website.
3. Mailing Address
You can write to Temu at the following address:
First Floor, 25 St Stephens Green, Dublin 2, Ireland.
Important: Returns will not be accepted at this address.
To return your items, please follow the return procedure available in your customer account.
4. Social Media
Temu is active on social media. You can follow or contact them through their official pages:
These platforms are perfect for keeping up with their updates or asking simple questions.
5. Check the FAQ
Before contacting Temu, explore their FAQ. It contains clear answers to most common issues, such as orders, payments, and returns.
How to contact Temu for a collaboration?
If you are an influencer and want to collaborate with Temu, their affiliate program is an excellent opportunity.
With several thousand followers, you can turn your audience into a revenue-generating tool through attractive commissions.
To learn more, visit their dedicated page: Temu Affiliate Program.
Contact Summary
- For Press: media@temu.com
- For Clients: Help Center or online chat.
- Mailing Address: First Floor, 25 St Stephens Green, Dublin 2, Ireland.
- Social Media: Instagram (@temu), Twitter (@shoptemu), Facebook (Temu Official).
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I have ordered many things now Temu won’t take my new credit card for my order since the begining of November, having a very hard time with this, I’ve tried to delete the card numbers that I use to use , they were stolen with the wallet, I replaced all the cards and cannot getting any satisfaction from anyone in Temu. I need help, how can someone help me ? Can I I possibly talk to someone in mangment.
Hi Debra,
I’m really sorry to hear about your situation — it’s completely understandable that this is frustrating, especially after having your wallet and cards stolen.
Unfortunately, Temu doesn’t offer direct phone support or a management line you can call. However, here are the steps that usually resolve this kind of payment issue:
Go to “Me” → “Payment Methods” and make sure all previous cards are fully removed. Sometimes they stay partially saved.
This forces Temu to refresh your payment data and often fixes blocked card errors.
Many users report success by adding it through a browser (temu.com) instead of the app.
Go to “Me” → “Help Center” → “Customer Service” and type “agent”.
You should be connected to a real person and can request a manual reset of your payment methods.
It often works even when card verification fails, and it’s the easiest workaround.
If none of this helps, let me know here and I’ll guide you step by step. You’re not alone with this problem — it happens to many users after changing cards.
Wishing you the best,