Problem Logging into AliExpress : Can’t Access Your Account ?

Having trouble logging into AliExpress? Don’t panic! This issue is common and can be resolved in just a few simple steps.

Whether it’s a temporary bug, a browser issue, or an account restriction, we’ll go through the possible causes and solutions to quickly restore access to your AliExpress account.

1. Login Issues Due to Cookies and Cache

Corrupted cookies or an overloaded cache can prevent you from accessing your account.

Here’s the solution:

1. Clear your browser’s cookies and cache.
2. Try logging in using incognito mode (Ctrl + Shift + N on Chrome).

If the problem persists, try using a different browser.

2. Your Browser is Outdated

AliExpress frequently updates its security protocols. An outdated browser may block access to your account.

Here’s the solution:

• Ensure you’re using the latest version of Chrome, Firefox, or Edge.
• If you’re on Windows 7 or Windows 8.1, your browser may no longer be compatible.

In that case, use a different device or install a newer browser (such as Brave or Edge Chromium).

3. AliExpress Security Verification

AliExpress may temporarily block your login for security reasons.

Signs of a login block:

• Repeated Captcha requests.
• Message saying “Your account is under verification.”
• Login failure even with the correct password.

Solution:

1. Wait a few hours and try again.
2. Try logging in from a different Internet network (different Wi-Fi, mobile hotspot).
3. Test access via the AliExpress mobile app.

4. Incorrect Password or Authentication Issue

If you enter an incorrect password, AliExpress will notify you immediately.

Here’s the solution:

1. Check if your login credentials are correct.
2. Use the “Forgot password” option to reset it.

If you don’t receive the reset email, check your spam folder or try a different email address.

5. Your AliExpress Account is Restricted or Suspended

AliExpress may restrict access to an account for several reasons:

• Too many failed login attempts.
• Fraud suspicion or frequent refund requests.
• Use of a VPN detected as suspicious.

Here’s the solution:

1. Try logging in from a different device.
2. Check your emails to see if AliExpress sent you a security alert.
3. Contact AliExpress support via their live chat.

6. Issue Related to IP Address or Geolocation

AliExpress may restrict access based on your IP address or location.

Here’s the solution:

• Try using a VPN with a European server.
• Temporarily disable your VPN or proxy if you’re using one.
• Try switching Wi-Fi networks.

7. AliExpress is Under Maintenance or Experiencing a Bug

If you see a message like “Under maintenance, check back later”, the issue is on AliExpress’s end.

Here’s the solution:

• Wait a few hours and try again later.
• Check forums or social media to see if others are experiencing the same issue.

8. Login Issue with Google on AliExpress

If you try to log in with Google, click the Google icon, select your account, and confirm, but end up on a blank page.

Here’s the solution:

• Try logging in using Google Chrome, as other browsers may block the process.
• Log in with your email and password instead of Google.
• If you don’t know your password, click “Forgot password” to reset it.

Conclusion

If you can’t log into AliExpress, the issue could be related to your browser, IP address, or a security restriction. Try these solutions:

• Clear cookies and cache.
• Use a different updated browser.
• Try another Internet connection.
• Disable VPN/proxy.
• Wait if the site is experiencing a bug.

If nothing works, contact AliExpress support via the mobile app or their live chat.