AliExpress Dispute : Package Not Received, What Should I Do?

Most orders on AliExpress arrive without issue, but complications can occasionally occur.

Sometimes a package is not received. Other times, it’s simply delayed, or its tracking number shows no updates.

These situations naturally cause concern for customers. In this article, we will guide you through the steps to take if you encounter a dispute with your AliExpress order.

You will learn how to check your package’s tracking, how to communicate effectively with the seller, and how to use the buyer protection services provided by AliExpress.

Our goal is to offer concrete solutions to quickly and efficiently resolve any delivery issues.

Why haven’t I received my AliExpress package?

If you are facing a delivery delay, several factors could be the cause. Here are the most common reasons:

1. Logistics issues: Overloaded transportation systems or weather disruptions.
2. Delivery errors: The package may have been sent to the wrong address or misrouted by the carrier.
3. Customs hold-ups: Your package could be held at customs due to stricter inspections or unpaid taxes.
4. Lost package: Although rare, it’s possible that the package was lost in transit.
5. Delayed tracking updates: Sometimes, the tracking number shows no activity, even though the package is on its way.
6. Local restrictions: Some regions impose import restrictions, which can cause delays.

What should I do?

Haven’t received your AliExpress package? Don’t panic. Here’s what you need to do to resolve the issue quickly and efficiently.

First, contact the seller. Clearly explain your issue. Most sellers on AliExpress are responsive and eager to resolve problems quickly.

Use AliExpress messaging to keep a record of this communication.

No response or solution from the seller? Move to the next step. Open a dispute on AliExpress. This feature allows you to request a refund or a replacement.

Be specific and provide evidence if possible.

Keep all proof of communication. Capture exchanges with the seller and details of the dispute. These details will be crucial if the issue escalates.

If the dispute is not resolved in your favor, contact the Consumer Protection Association. They can provide additional support.

Track your order with the tracking number.

The seller provides you with a tracking number to track your package. To find it, log into your AliExpress account and check your order status.

For more detailed tracking, use websites like 17track.net. They allow you to view the real-time movements of your package and know exactly where it is. If your package hasn’t arrived yet, you can easily see where it was last stopped.

If the order is marked as delivered but you haven’t received anything, use trackitonline.ru to verify in which city it was delivered.

With your tracking number, you can stay informed at all times of your package’s location and be ready to act in case of a delivery issue.

To learn more, we have written a detailed article outlining several effective methods for tracking your order.

How to Track Your AliExpress Package : Tips and Solutions

Communicate with the AliExpress seller.

If your AliExpress package hasn’t arrived, the first step is to contact the seller. They can check with the carrier to find out what may have happened to your order.

In case of a dispute, it’s important to first negotiate with the seller. If they acknowledge the issue, they will accept the dispute, allowing you to get a refund or replacement faster.

Remember that the seller is your main point of contact to resolve delivery issues. By communicating effectively, you increase your chances of resolving the problem without complications.

File a dispute to get your money back.

If the seller doesn’t respond or offers no solution, open a dispute on AliExpress before the protection period expires. To do this, go to your order and click “Open a dispute.”

If the order is marked as delivered but you haven’t received it, attach a screenshot proving that the package was not delivered.

How to open a dispute on AliExpress?

If you are dissatisfied with your order or have not received it, you can open a dispute on AliExpress before the buyer protection period ends. Here are the steps to follow:

1. Access your order. Go to the “Orders” section and click on the relevant product.
2. Contact the seller. On Android, click on ≡, then “My account.” On iPhone, find “My account” at the bottom.
3. Select “Open dispute” to begin the refund process.
4. Explain your situation. Fill out the form detailing the reasons for your dispute.
5. Negotiate with the seller. You will discuss the refund terms together.

If no agreement is reached, AliExpress will intervene. You will still have the opportunity to negotiate.

If you accept AliExpress’s or the seller’s proposal, the dispute will be closed, and you will receive your refund.

What to do after opening a dispute?

Once a dispute is opened, the seller has 5 days to propose a solution and resolve your issue.

If they don’t respond within this time, your payment will automatically be refunded. If the seller cannot resolve the problem within this timeframe, AliExpress will step in to decide and help you recover your money.

Conclusion

In summary, facing delivery issues such as a package not received with AliExpress does not mean being left in the dark.

We have covered the essential steps to effectively manage any situation, whether it’s a lost package, a delay, or inactive tracking.

From proactive communication with the seller to smartly opening a dispute, each step is designed to protect your interests as a buyer.

The keys to a satisfactory resolution? Act quickly, provide evidence, and use the tools at your disposal wisely.

By keeping a close eye on tracking and maintaining a constructive dialogue, you maximize your chances of resolving any issue calmly and efficiently.