How to send back an AliExpress package?

AliExpress is one of the largest e-commerce platforms. It allows buyers to find a wide variety of products.

However, there may come a time when you want to return a package for a product you purchased on AliExpress.

In this article, we will explain how to return an AliExpress package.

Why return an AliExpress package?

Several reasons might lead you to return an AliExpress package:

1. The item does not match the description provided by the seller.
2. The product is defective or unusable upon receipt.
3. The item is damaged during delivery.
4. Some items are missing from your order.
5. Issues related to the expiration date, especially for perishable goods.
6. You did not receive the correct item.
7. You no longer need the item after purchasing it.

Depending on the situation, you will need to provide photo or video proof to support your return request.

How do I return my AliExpress package?

1. Use the AliExpress return system

Log in to your account and go to “My Orders.”

Find the product to return and click “Return and Refund”.

A new page will appear. Select the reason for the return and add photo or video proof.

Click “Next step”, choose the refund method, and confirm.

Wait for the seller’s approval. Then, carefully pack the item and ship it with tracking.

2. Contact the seller directly

1. Contact the seller through AliExpress messaging to request a return.
2. Wait for the seller’s approval. Once accepted, they will send you a return form.
3. Fill out the form, including your personal information, order number, and reason for the return.
4. Pack the item carefully and ship it to the address provided by the seller. Use a tracked service to ensure delivery.
5. Once the package is received, the seller will check the item’s condition before approving the refund.

The initial shipping costs are usually not refunded unless agreed upon with the seller. In some cases, a partial refund including shipping fees may be offered.

These two methods ensure a quick return process that complies with AliExpress policies.

How to avoid returning packages on AliExpress?

To avoid returning a package on AliExpress, take some precautions before placing an order. Here are the essential steps to follow:

1. Carefully read the product description. Make sure every detail matches your expectations. This reduces the risk of errors during the purchase.
2. Check reviews and ratings from previous buyers. These reviews will give you a clear idea of the product’s quality and the seller’s reliability.
3. Contact the seller to ask questions about the product or shipping conditions. This will help clarify any doubts before purchasing.
4. Understand AliExpress’ return and refund policies, as well as those of the seller. This way, you’ll know what to expect in case of any issues.

AliExpress Return Policy

When you place an order on AliExpress, you can expect to receive your package between 3 to 60 business days. This information is usually specified in the product description.

The return policy is heavily influenced by the conditions set by each seller, but AliExpress enforces general guidelines to ensure a minimum level of service.

Return Timeframe and Conditions

AliExpress allows you to return an item within 15 days of receipt, for the following reasons:

1. The item does not match the description provided on the product page.
2. The item is defective or damaged upon arrival.
3. You changed your mind after receiving it.

Shipping Countries and Delivery

The shipping countries depend on the seller. Most sellers offer shipping to European countries, but this must be checked for each product.

Shipping Costs

The shipping cost varies depending on the size and weight of the product. These costs are clearly indicated on each product page.

It’s important to consider these fees, as they are generally not refunded in case of a return.

Conclusion

To avoid inconvenience, it’s essential to properly prepare your purchase on AliExpress.

However, if you eventually need to return an AliExpress package, follow the steps we have outlined and check the seller’s conditions. This will ensure a smooth and fast process.

Keep in mind that thoroughly reading descriptions and reviews helps limit unpleasant surprises and makes returns less necessary.