Are you having an issue with your order on AliExpress?
Whether it’s for a missing package, a defective product, or an urgent question, it is essential to know how to contact the AliExpress customer service. Fortunately, several solutions are available, including free options.
In this guide, we explain how to reach AliExpress customer service, use online tools, and even find a toll-free number to get help quickly and efficiently.
Useful links to contact AliExpress
1. Use AliExpress online support
The first step to contacting AliExpress customer service is through their online support, available 24/7. Follow these steps:
- Log in to your AliExpress account.
- Go to “Customer Service” at the bottom of the page.
- Use the chatbot or open a dispute directly on the relevant order.
2. Contact carriers via toll-free numbers
AliExpress partners with various carriers to deliver your orders. If your package is marked as “Delivered” but cannot be found, you can contact the carriers via their toll-free numbers:
Colissimo
- Website: https://www.laposte.fr/outils/suivre-vos-envois
- Toll-free number: 3631 (from France).
La Poste
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- Website: https://reclamations.laposte.fr/
- Toll-free number: 011 33 810 82 18 21 (international).
Colis Privé
- Website: https://www.colisprive.fr/
- Toll-free number: 0806 000 250 (local call rate).
Relais Colis
- Website: https://www.relaiscolis.com/contact
- Toll-free number: 09 70 25 22 31 (local call).
Mondial Relay
- Website: https://www.mondialrelay.fr/nous-contacter/
- Toll-free number: 09 69 32 23 32 (local call).
By contacting these carriers, you can obtain detailed information about your package’s location.
3. Check tracking before contacting customer service
Before calling a toll-free number or reaching out to AliExpress customer service, make sure to check your order status:
- Log in to your AliExpress account.
- Go to “My Orders”.
- Click on the tracking number to see details.
4. Open a dispute if the issue persists
If no solution is found after contacting a carrier or AliExpress customer service, open a dispute:
- Access the relevant order.
- Select “Open Dispute”.
- Explain your issue and provide the necessary evidence.
AliExpress usually reviews disputes within a few days.
Conclusion
To contact AliExpress customer service, prioritize their free online platform first. If the issue concerns a package, use the toll-free numbers of partner carriers to get detailed information. These solutions allow you to resolve your issues quickly and without any costs.
By following these steps, you can easily access reliable assistance, whether through a toll-free phone number or by using AliExpress’s online tools.