Temu My Orders : How to Access, Track, and Manage Your Purchases?

You placed an order on Temu but can’t find your purchases anymore? Are you trying to access your ongoing orders but can’t locate them?

Rest assured, you are not the only one in this situation. Many users struggle to locate their purchases, track deliveries, or even cancel an order.

In this article, we explain how to easily access your orders on Temu, track their real-time status, handle a delivery delay, and get a refund if necessary.

 

How Do I Access My Orders on Temu?

You placed an order on Temu but can’t find it anymore? Don’t panic! Here’s how to easily view your purchase history, whether you’re using the mobile app or the website.

1. On the Temu App

1. Open the Temu app on your smartphone.
2. Tap “You” at the bottom of the screen.
3. Select “My Orders” to see your complete list of current and past purchases.

2. On the Temu Website

1. Log in to your account at the top right of the homepage.
2. Click on your profile, then on “My Orders”.
3. You’ll see all your orders here, along with their current status (pending, shipped, delivered, etc.).

If your orders don’t appear, make sure you’re logged in with the correct account (the same email address and password used when you made the purchase).

Temu Order Statuses

When you check your orders on Temu, different statuses may appear. Here’s what they mean so you can better understand where your package is:

• Processing: Your order is being prepared and will be shipped soon.
• Shipped: Your package has left the warehouse and is on its way to your address.
• In Transit: Your order is en route and passing through different logistics centers.
• Delivered: The package has been delivered to the address you provided.
• Cancelled: Your order was cancelled before shipping. A refund will be processed shortly.

Tip: If your order remains stuck on a status for too long, don’t hesitate to contact Temu customer service for more information.

How to Track an Order on Temu?

Once you’ve placed your order on Temu, you can track its progress in a few simple steps. Here’s how.

1. Find the Tracking Number

• Go to “My Orders” on the Temu app or website.
• Select the relevant order.
• The tracking number will be displayed with the shipping details.

2. Track Your Order via Temu

Temu offers an integrated tracking feature directly accessible from the “Order Tracking” tab. There, you can see your package’s real-time progress.

3. Track Your Order with an External Service

If you want more detailed tracking, you can use the tracking number on specialized platforms:

• 17Track: Global package tracking, regardless of the carrier.
• La Poste: If the package is handled in France, you can track its final delivery.
• Cainiao: A tracking platform used for shipments from China.

Tip: Some carriers take time to update the tracking information. If your number doesn’t work right away, try again after a few hours.

How to Cancel an Order on Temu?

Changed your mind after placing an order on Temu? Cancellation is possible, but under certain conditions. Here’s how.

1. Conditions for Cancelling an Order

An order can only be cancelled if it has not yet been shipped. Once it’s in transit, cancellation is no longer possible.

2. Steps to Cancel an Order

1. Go to “My Orders” via the Temu app or website.
2. Select the relevant order.
3. Click “Cancel“, then follow the on-screen instructions.
4. Confirm your request to finalize the cancellation.

If your request is accepted, the refund is generally automatic and made to your original payment method.

3. What if the Order Has Already Shipped?

Once shipped, an order can no longer be cancelled. You then have two options:

• Refuse the package at delivery, so it’s returned to the sender.
• Make a return after receiving it, following Temu’s return procedure.

Tip: Check your orders quickly after purchase, because cancellation windows on Temu are very short.

What if My Order Is Late or Stuck?

Sometimes orders take longer to arrive than expected. Here’s how to identify the cause of the delay and possible solutions.

1. Average Delivery Times

On Temu, delivery times generally range from 5 to 15 business days. However, some orders may take longer depending on the shipping method and destination.

2. Possible Causes of a Delay

Several factors can explain a delay or a blocked order:

• High seasonal demand (sales, holidays, promotions) slowing down shipments.
• Logistical or customs issues, especially for packages coming from abroad.
• Address errors that can lead to the package being returned to the sender.

3. Solutions in Case of Delay

• Check your order status through Temu’s tracking tool or an external service (17Track, La Poste, Cainiao).
• Contact Temu support if the delay exceeds the estimated date given when you made the purchase.
• Request a refund if the package has been stuck for too long or exceeds the delivery time guaranteed by Temu.

Tip: If your package takes more than 30 days to arrive, Temu often offers an early refund. Check your account to see if this option is available.

How to Return a Product or Request a Refund on Temu?

If an item doesn’t suit you, Temu offers a simple return policy. Here are the conditions and steps to follow.

1. Return Conditions

• Most items can be returned within 30 days of receipt.
• The product must be unused, in its original packaging, and include all accessories.
• Some items (hygiene products, underwear, customized items) may be non-returnable. Check Temu’s return policy before starting the process.

2. Return Procedure

1. Go to “My Orders” via the Temu app or website.
2. Select the item to return and click “Request a Return”.
3. Follow the instructions and choose a return method.
4. Print the provided return label if necessary.
5. Drop off the package at a collection point indicated by Temu.

Once the package is received by Temu, your request will be processed.

3. Refund Times and Methods

• Refund times: between 5 and 14 days after Temu receives the return.
• Refund methods:
  • Via the original payment method (bank card, PayPal, etc.).
  • As Temu credit usable for future purchases (often faster).

Tip: Some items may be refunded without return depending on their value. Check if this option is offered in your Temu account.

Common Issues and Solutions

Having trouble with your Temu order? Here are the most frequent issues and how to solve them.

1. My order is marked as delivered, but I haven’t received it.

• Check with your neighbors or the pickup point indicated in the tracking information.
• Review your order tracking to see if the package was left in a secure location (mailbox, concierge, etc.).
• If you still can’t find your package, contact Temu customer service to initiate an investigation.

2. I want to change my address after placing an order.

• If the order hasn’t been shipped yet, contact Temu support quickly to request an address change.
• If the order has already been shipped, the address can no longer be changed. You’ll have to wait for delivery and, if necessary, return the item.

3. The product I received doesn’t match my order.

• Go to “My Orders”, select the relevant item, and click “Request a Return”.
• Include photos of the product received to support your request and speed up the process.
• Depending on the situation, Temu may offer an exchange or a refund.

Tip: If you’re unsure about the delivery or encounter a problem with your order, contact Temu support as soon as possible to maximize your chances of a quick resolution.

7. FAQ on Temu and Orders

What Are the Average Delivery Times?

• Standard Shipping: Free for most products, estimated between 6 and 20 business days.
• Express Shipping: Available at an additional cost, with faster delivery between 4 and 9 business days.​

Can I Change the Address After Validating My Order?

• Before Shipping: If the order hasn’t been shipped yet, it’s possible to modify the address by contacting Temu’s customer service quickly.​
• After Shipping: Once the order has been shipped, the delivery address cannot be changed.​

How to Contact Temu Customer Service?

• Live Chat: Available 24/7 via the Temu app or website. Access the chat by clicking on “Chat with Temu” and typing directly in the dialogue box.
• Phone: You can reach Temu’s customer service by calling +1 888 480 8368 for any general questions or information.
• Email: You can also send an email to help@temu.com for assistance.

Tip: For quick assistance, it’s recommended to use the online chat available 24/7.​

Conclusion

Managing orders on Temu is relatively straightforward thanks to integrated tools that let you track a package, cancel an order, or request a refund in just a few clicks. In case of a delay or issue, Temu’s customer service is available to help.

If you’ve already ordered on Temu, did you encounter any difficulties? How did your experience go? Share your feedback in the comments to help other users!