Cancel an order on Temu : All the steps

You placed an order on Temu too quickly and now regret it? A mistake in the address or a change of mind?

Don’t panic! If your order has not yet been packaged, you can easily cancel it from the app or the website.

In this quick guide, we explain step by step how to cancel your order on Temu with ease.

How to cancel a Temu order from the app?

If you placed an order on Temu but want to cancel it, here is how to do it in just a few steps:

1. Open the Temu app and log in to your account.
2. Tap your avatar at the bottom of the screen, then select “Your Orders”.
3. Locate the relevant order in the “All Orders” section.
4. Click on “Cancel/Other Help”, then follow the instructions.
5. Select “I want to cancel the item(s)”.
6. Check “All” if you want to cancel the entire order, then click “Submit”.
7. You will receive a confirmation by email, along with details about your refund.

⚠ Note: Cancellation is only possible if the order has not yet been packaged.

How to cancel a Temu order from Temu.com?

If you want to cancel an order directly from the Temu website, follow these steps:

1. Log in to your account on Temu.com.
2. Click on your avatar at the top right, then select “Your Orders”.
3. Locate the relevant order in the “All Orders” section.
4. Click on “Cancel/Other Help”, then follow the instructions.
5. Select “I want to cancel the item(s)”.
6. Check “All” at the top of the list to cancel all items.
7. Scroll down and click “Cancel Checked Items”.
8. A confirmation email will be sent to you with refund details.

Reasons to cancel an order on Temu

There are several reasons why you might want to cancel an order on Temu. Here are the most common ones:

• Change of mind – You placed an order impulsively and prefer to cancel.
• Found it cheaper elsewhere – You spotted a better deal after your purchase.
• Address error – A typo or wrong address can cause delivery issues.
• Negative reviews about the product – After checking reviews, you realize the product doesn’t meet your expectations.
• Wrong reference or model – Wrong color, size, or version of the ordered product.
• Delivery delays too long – The order is taking longer than expected to arrive and you need it quickly.

💡 Good to know: If your order can no longer be canceled, you can still return it within 90 days after receiving it according to Temu’s return policy.

What if your order is already packaged?

If your order has already been packaged, cancellation is no longer possible. However, you can still return it within 90 days after receiving it.

Here’s how:

1. Wait for delivery of your package.
2. Go to “Your Orders” in the Temu app or on the website.
3. Select the relevant order and click “Return an item”.
4. Follow the instructions and choose the reason for the return.
5. Print the return label provided by Temu and send back the package.

💡 Good to know: Check Temu’s return policy for conditions and any applicable fees.

⚠ Tip: If your order has not yet been shipped, sometimes it’s possible to cancel by quickly contacting Temu customer service.

What if your order is already shipped?

If your order has already been shipped, it can no longer be canceled. However, you have two options:

1. Refuse delivery

If the carrier allows it, you can refuse the package at delivery, and it will be sent back to Temu.

Once it reaches their warehouse, you will be refunded according to their return policy.

2. Return it after receiving it

If you have already received your package, you can return it within 90 days by following these steps:

1. Go to “Your Orders” on the Temu website or app.
2. Select the relevant order, then click “Return an item”.
3. Choose the reason for the return and follow the instructions.
4. Print the return label provided by Temu and drop off the package at the indicated location.
5. Receive your refund once the package is returned and verified by Temu.

💡 Good to know: Check Temu’s return policy for specific conditions and any applicable fees.

⚠ Note: Some items, such as hygiene or personalized products, may not be eligible for return.

Conclusion

Canceling an order on Temu is possible if it has not yet been packaged. Whether you use the app or the website, the process is quick and simple.

If your order has already been shipped, you can either refuse the package upon delivery or return it within 90 days after receiving it. Always check the return policy to avoid any surprises.

💡 Tip: To avoid these situations, take the time to double-check your order before confirming (price, model, customer reviews, delivery times).

Need more help? The Temu customer service is available to answer your questions and guide you through the process.