Temu Customer Service : Phone number, online chat, and email

Do you have an issue with a Temu order? A delayed delivery, a defective item, or a question about a refund?

Several options are available for you to reach Temu’s customer service and get help quickly.

In this guide, we’ll explain all the ways to contact Temu easily and solve your issue right away.

1 – Contact Temu by phone

Need a quick answer? You can reach Temu’s customer service by calling +1 888 495 8368.

This number is available daily from 7am to 11pm (US Eastern Time), which is 1pm to 5am in France and Central Europe.

💡 Tip: Have your order number ready before calling for faster assistance.

2 – Online chat with Temu

Looking for a quick answer without making a call? Use the online chat available on Temu.com or through the mobile app.

📌 How do you access it?

1. Log in to your Temu account.
2. Go to the “Customer Service” section.
3. Click on “Chat with Temu” and ask your question to a live agent.

The online chat is often the fastest way to get help, especially for order tracking, delivery, or refund issues.

3 – Send an email to Temu

If your request is not urgent, you can contact Temu by email at help@temu.com.

Here’s how to write an effective email:

1. State the subject of your request (e.g., “Delivery issue – Order #123456”).
2. Describe your problem clearly, providing important details (order number, purchase date, issue encountered).
3. Attach screenshots or photos if necessary to help process your request.

The Temu customer service team usually replies within 24 to 48 hours.

4 – Use the Temu app

The Temu mobile app lets you track your orders and contact customer service in just a few taps.

Here’s how to access support via the app:

1. Open the Temu app on your smartphone.
2. Log in to your account.
3. Go to the “Profile” tab.
4. Tap “Customer Service” to chat with a representative or view the FAQ.

The app is a quick solution to track your orders, request a refund, or report an issue without making a phone call or sending an email.

5 – Contact Temu through social media

Temu also has a presence on social media, where you can ask questions and keep up with the latest updates.

Here’s how to contact Temu on social media:

1. Facebook: Send a private message to the official page Temu on Facebook.
2. Instagram: Comment or send a direct message to @temu.
3. Twitter (X): Mention @shoptemu to report an issue.
4. TikTok: Follow Temu on TikTok for promotions and announcements.

💡 Tip: For urgent inquiries, use online chat or phone. Social media works best for general discussions and trend updates.

6 – Get a refund or make a return

If a product isn’t right for you, you can request a refund or return directly from your Temu account.

1. Log in to your account on Temu.com or via the app.
2. Go to the “Return and Refund” section.
3. Select the relevant order and follow the instructions to submit your request.

💡 Need more details? Check out our complete guide 👉 How to get a refund on Temu easily?

7 – Check Temu’s FAQ

Before contacting an agent, take a look at Temu’s Help Center. It provides answers to the most frequently asked questions about orders, delivery, refunds, and payments.

📌 How do you access Temu’s FAQ?

1. Visit the Temu Support Center.
2. Use the search bar to find solutions to your issue.
3. Check the sections for orders, payments, shipping, and returns.

💡 For even more detailed information, see our Complete Temu FAQ 👉 Temu FAQ

Conclusion

Temu offers several contact methods to answer your questions and resolve your issues quickly. Phone, online chat, and email are the best ways to get fast and efficient assistance.

For order, delivery, or refund inquiries, the website and the app remain the most convenient options. Before contacting support, check out the Temu FAQ, which covers many common questions.