A blocked order on AliExpress can be surprising and worrying. Here's everything you need to know to understand and fix the issue.
What is a blocked order on AliExpress?
An order is called blocked when it is paused, cancelled, or put on hold. This can happen before or after payment.
Why is your order blocked?
- Security issue: suspicious activity detected by the platform.
- Payment declined or pending: technical issue or card not accepted.
- Misuse of coupons: using multiple accounts to get new user offers.
- Invalid shipping address or doubtful information.
- Geopolitical issues: customs restrictions or temporary delivery blocks in some areas.
Messages you might see
- Order cancelled for security reasons
- “Payment pending”
- “Waiting for verification”
- “Payment failed”
- “Shipping failed”
What to do if your order is blocked?
- Check your emails: AliExpress usually explains why the order was blocked.
- Check your payment method: use a valid and trusted method.
- Turn off your VPN if you are using one.
- Avoid multiple accounts or abusing discount codes.
- Contact customer service through the “Help” or “My Orders” section.
Can you place the same order again?
Yes, you can often order again after fixing the issue (payment, address, etc.).
Tips to avoid being blocked again
- Use one verified account only.
- Fill in a complete and correct shipping address.
- Don’t use VPN or private browsing when ordering.
- Avoid trying to cheat promotions.
A blocked AliExpress order is not the end of the world. Most of the time, the issue is temporary and can be fixed easily.
FAQ
My order is blocked. Will I be charged?
No, if the order is cancelled, you will automatically get a refund.
How long does the block last?
It can take a few hours to several days, depending on the case.
Can I get my money back?
Yes, unless something unusual happens, AliExpress automatically refunds blocked or cancelled orders.