How to return or exchange an item on Temu ?

A problem with your Temu order? Too big, too small, or not what you expected? Rest assured, Temu allows you to return most items within 90 days, hassle-free.

However, exchanges are not possible: if you want a different size or color, you must return the item and order a new one.

So, how do you proceed? What are the fees? Here’s everything you need to know for a simple and quick return on Temu.

What are the return conditions on Temu?

1. Items that can be returned

The majority of items purchased on Temu can be returned within 90 days of purchase. However, for electronic products, the return window varies depending on the seller and can be 45, 60, or 90 days.

Before starting a return request, remember to check the specific conditions listed on the product page.

2. Items that cannot be returned

Some products are excluded from the return policy, including:

• Clothing that has been worn, washed, damaged, or has had its tags/hygiene stickers removed.
• Food and grocery products.
• Health and personal care items.
• Certain free gifts offered by Temu.
• Personalized products (engraved, printed, custom-made).
• Underwear, under certain conditions.

Before buying on Temu, it is recommended to check if an item is eligible for return to avoid any unpleasant surprises.

How to return an item on Temu?

If your item is eligible for return, follow these simple steps to send back your order:

1. Log in to your Temu account through the app or the website.
2. Go to “Your orders” and select the relevant order.
3. Click on “Return/Refund”.
4. Confirm the receipt of the package and select the items to return.
5. Provide the reason for the return and add photos or comments if necessary.
6. Choose your refund method :
   • Temu credit (faster for a new purchase).
   • Refund to the original payment method.
7. Generate the return label, print it, and attach it to the package.
8. Drop off the package at a Mondial Relay or Chronopost point.
9. Track the return status from the “Returns” tab in your account.

💡 Tip: Temu sometimes offers free returns on the first return of an order, so be sure to check this option before sending your package!

What if an item is damaged or not as described?

Temu protects its customers with its Purchase Protection Program.

If you receive an item that is defective, damaged, or different from the description, here is what to do to get a refund:

1. Go to “Your orders“ from the app or the website.
2. Click on “Return/Refund”.
3. Select the reason “Damaged or incorrect item”.
4. Add photos and a comment to support your claim.
5. Follow the instructions for the return or refund.
6. Choose between :
   • A refund in Temu credit (faster for a new purchase).
   • A refund to your original payment method.

💡 Good to know: In some cases, Temu may allow a refund without a return, especially if the item is unusable. Check the available options when making your request.

What to do if you receive the wrong item?

You ordered a product, but Temu sent you a different item? Don’t worry, you can request a return and a refund in a few steps:

1. Log in to your Temu account and go to “Your orders”.
2. Click on “Return/Refund”.
3. Select the reason “A wrong item was sent”.
4. Add photos and a comment to support your request.
5. Follow the procedure to get your refund.
6. Print the provided return label, attach it to the package, and send the item back.

💡 Good to know: Temu sometimes offers a refund without a return for shipping errors. Check if this option is available when you submit your request.

How long do you have to return an item?

• 90 days for most items.
• 45, 60, or 90 days for certain electronic products, depending on the seller.
• Once your return request is approved, you have 14 days to ship the package.

💡 Tip: Remember to check the specific conditions on the product page to avoid any unpleasant surprises.

How to track the status of your return?

To check the status of your return, go to “Your orders” and open the “Returns” tab. Temu will provide you with the following information:

• The current status of the return (in progress, received, refunded, etc.).
• The date your package was received by Temu or the seller.
• The date your refund was issued, depending on the chosen method.

💡 Tip: You will also receive email or app notifications to track the progress of your request.

Can I change my return options?

Yes, as long as your package has not yet been shipped, you can:

• Cancel your return request.
• Submit a new request by choosing a different return method.

💡 Tip: To change your return, go to “Your orders” → “Returns”, then follow the instructions to cancel and submit a new request.

Where to find the return label?

Your return label is available in the “Returns” tab under “Your orders”.

Here is chow to get it:

1. Go to “Your orders” on the Temu app or website.
2. Go to the “Returns” tab and download the label.
3. Print it, attach it to your package, and drop it off at a Mondial Relay or Chronopost location.

💡 Tip: Keep the tracking number provided on the label to track your return shipment.

Conclusion

Returning or exchanging an item on Temu is a straightforward process thanks to its flexible 90-day return policy for most products.

In addition, Temu covers the cost of the first return, making the experience even more worry-free.

If you have any doubts or want more details, directly consult the official Temu return and refund policy to learn about all the applicable conditions.