You received a refund from AliExpress but the order still shows up in your mailbox? This situation is not uncommon, especially with delivery delays. Here’s how to handle it sensibly:
1. Contact the seller
The first step is to notify the seller that you received the item after being refunded. This shows good faith and opens communication.
- Explain the situation via AliExpress messaging.
- Ask them how they’d prefer to proceed.
2. Offer compensation
You can suggest several solutions:
- Manually repay the seller via an external method (PayPal, Wise, etc.).
- Place a new equivalent order from their store to cover the amount.
AliExpress does not allow automatic repayment to the seller after a refund is issued, so it’s up to you to take the initiative if you wish to resolve things.
3. You’re not obligated, but it’s recommended
In such cases, you are under no legal obligation to pay again. AliExpress considers the dispute closed once the refund is issued.
However, if you want to maintain a good relationship with the seller or support an honest small business, offering a goodwill gesture is always appreciated.
Conclusion
If you receive a package after being refunded, you can choose to act in good faith by contacting the seller and offering compensation. It’s a simple way to remain fair and support trust-based exchanges on the platform.