Your AliExpress package is marked as “Delivered” but you didn’t receive anything? Here are the steps to quickly resolve the issue.
1. Check the tracking details
Start by reviewing the full tracking history using the carrier’s official website or global.cainiao.com. Sometimes, a package is marked as “Delivered” when it was left with a neighbor or at a pickup point.
2. Contact your local post office
Visit or call your local post office with the tracking number. They can check:
- The exact delivery location (mailbox, building manager, neighbor…)
- The signature (if applicable)
- Whether the package was returned to sender or dropped at a collection point
3. Call your national carrier
Use the numbers below depending on your country to get detailed information:
- France: 0969 391 391 (Chronopost); 0825 878 888 (Coliposte)
- Spain: 902197197
- Italy: 803160
- Poland: (+48 22) 548 15 06
- Mexico: (+52 55) 53 85 09 67
- Brazil: 0800 725 0100
- Chile: 600 950 2020; 562956 0303
- Turkey: (+90 212) 337 10 30
- UAE: (+971) 600599999
- Saudi Arabia: (+966) 920001144
- Ukraine: (+380 44) 235 33 81
- Russia: (+7 495) 744 55 44
- USA (USPS): (+1 800) 222 1811
4. Contact the seller on AliExpress
Explain the situation in detail using AliExpress messaging. Share screenshots of the tracking info and mention that you did not receive the item despite the “Delivered” status.
5. Open a dispute if needed
If the seller doesn’t help or the package remains missing, open a dispute on AliExpress:
- Go to My Orders > Relevant Order.
- Click Open Dispute.
- Add evidence (tracking screenshots, confirmation of non-receipt).
👉 See the full guide here: Package marked delivered but not received
Conclusion
A package marked “Delivered” but not received may be due to tracking errors, third-party receipt, or drop-off at a pickup point. By following the steps above, you increase your chances of recovering the package or getting a refund through AliExpress buyer protection.