You requested a refund on AliExpress and want to check if it was credited to your bank card? Here are the steps to be sure:
1. Check the processing time
Once the refund is confirmed by AliExpress, it may take between 3 to 20 business days to appear in your bank account. On average, card refunds take around 7 to 10 days, but this depends on your bank.
2. Review your order details
To confirm if AliExpress has issued the refund:
- Log in to your AliExpress account.
- Go to “My Orders”.
- Click on the relevant order, then on “View Details”.
- The status “Refund Completed” should be visible.
3. Check your bank statements
Review your bank statements starting from the original payment date up to 20 business days after the refund. The transaction label may vary depending on your bank (e.g., “AliExpress,” “Alipay,” or a payment gateway name).
4. Contact your bank with the ARN
If you still can't find the refund, contact your bank’s customer service. Ask them to search using the ARN (Acquirer Reference Number).
This unique number is generated by AliExpress for each card refund. You can find it:
- Directly on the relevant order page, if displayed.
- Or by requesting it from AliExpress customer service.
Key points to remember
- A refund can take up to 20 business days to appear on your card.
- You can track the refund status in your AliExpress account.
- Use the ARN to help your bank locate the transaction.
See also: What is the AliExpress ARN?