Is It Really Possible to Get a Refund on AliExpress?

Yes, it is possible to get a refund on AliExpress, but it depends on several factors. AliExpress offers buyer protection, which guarantees a refund if there’s a problem with your order.

When can you request a refund?

You can request a refund if:

• • Your order never arrived within the estimated delivery time.
  • The product you received doesn’t match the seller’s description.
  • The item is faulty or damaged upon arrival.

What to do before requesting a refund?

Before opening a dispute, try to contact the seller to find a solution. Some sellers offer a free replacement or partial refund.

How to open a dispute on AliExpress?

If the seller doesn’t respond or refuses to resolve the issue, follow these steps:

1. Go to “My Orders” in your AliExpress account.
2. Select the relevant order and click “Open Dispute”.
3. Explain the issue and add evidence (photos or videos).
4. Propose a solution: full or partial refund.
5. Submit your request before the buyer protection period ends.

How long does it take to receive a refund?

Once the dispute is approved, the refund is usually processed within 3 to 15 business days. The exact time depends on the payment method used.

Tips to avoid problems

• Check customer reviews before buying.
• Prefer highly rated sellers.
• Always keep proof of your order and its condition upon delivery.

For more details, check out these articles:

• AliExpress Refund: A Complete Guide to a Safe Transaction
• Can AliExpress Refund Without Asking for a Return?
• How to Get a Refund on AliExpress Without Returning the Item