Yes, it is possible to get a refund on AliExpress, but it depends on several factors. AliExpress offers buyer protection, which guarantees a refund if there’s a problem with your order.
When can you request a refund?
You can request a refund if:
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- Your order never arrived within the estimated delivery time.
- The product you received doesn’t match the seller’s description.
- The item is faulty or damaged upon arrival.
What to do before requesting a refund?
Before opening a dispute, try to contact the seller to find a solution. Some sellers offer a free replacement or partial refund.
How to open a dispute on AliExpress?
If the seller doesn’t respond or refuses to resolve the issue, follow these steps:
- Go to “My Orders” in your AliExpress account.
- Select the relevant order and click “Open Dispute”.
- Explain the issue and add evidence (photos or videos).
- Propose a solution: full or partial refund.
- Submit your request before the buyer protection period ends.
How long does it take to receive a refund?
Once the dispute is approved, the refund is usually processed within 3 to 15 business days. The exact time depends on the payment method used.
Tips to avoid problems
- Check customer reviews before buying.
- Prefer highly rated sellers.
- Always keep proof of your order and its condition upon delivery.
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