You received a refund from AliExpress, but the amount is less than what you originally paid? Don’t worry. Here are the main reasons that may explain the difference:
1. Partial refund
Start by checking whether you requested a full or partial refund. To do this, go to the order details page. If you agreed to a partial refund during a dispute, the amount received matches what was confirmed with the seller or AliExpress.
2. Non-refundable bank fees
- Currency conversion fees: Some banks charge fees when a transaction or refund involves currency exchange (e.g. EUR ⇄ USD).
- Transaction fees: Fixed or percentage-based fees may be applied by your card provider during the operation.
3. Currency exchange rate fluctuations
Between the date of your purchase and the refund date, the exchange rate of the currency used may have changed. As a result, the refunded amount may be slightly lower (or sometimes higher) than what you originally paid.
What to do if you're unsure?
If you believe there’s been an error in the refund, you can:
- Check the refund details in your AliExpress account
- Review your bank statement to compare amounts
- Contact your bank to get details about any fees charged or currency conversion rates
Conclusion
A lower refund amount is usually due to external factors outside AliExpress (conversion fees, exchange rate changes, or partial refund). If needed, contact your bank for a full breakdown of the transaction.