Who will pay the return shipping costs ?

On AliExpress, responsibility for return shipping costs depends on the type of item and the service used. Here are the two possible cases:

1. If the product qualifies for AliExpress Free Return

• The return shipping costs are fully covered by AliExpress.
• A prepaid return label is automatically provided to you.
• You simply drop off the package with the specified carrier or at a pickup point.

Important: The return must be made within the designated timeframe (often 15 days after delivery).

2. If the product is not eligible for free return

1. You will need to pay the return shipping costs yourself.
2. Send the package to the address provided by the seller or through the AliExpress return system.
3. Add the tracking number in the dispute section before the countdown ends.

Can you get a refund for return shipping fees?

Yes, in some cases, AliExpress may refund return shipping costs as a coupon. To do this:

• Keep your shipping receipt.
• Once the product refund is processed, contact AliExpress customer service.
• Send proof of the shipping payment to request a partial refund or voucher.

Tip: Before placing your order, check if the item displays the “Free Returns” option on its product page.

See the full article about AliExpress free return policy.