AliExpress allows returns on many items, but some products are excluded from the return program due to their nature. Here are the main non-eligible categories:
Perishable products
- Fresh or frozen food
- Dairy products, eggs
- Bakery or pastry items
Digital and virtual products
- Downloadable software
- Electronic tickets, gift cards, coupons
- Digital services or subscriptions
Customized products
- Made-to-order or engraved items
- Tailor-made clothing or accessories
Products with special conditions
- Items with original tags removed
- Opened, used, or installed items
- Products missing a serial number or with broken seals
- Items with strong odors or visible signs of wear
- Goods classified as hazardous or flammable substances
Specific items excluded from return
- Mystery boxes, surprise boxes, or sealed random packs
- Fresh flowers or live plants
- High-value jewelry (gold, silver, gemstones)
- Precious metals (gold, silver, platinum…)
- Wholesale or bulky items (e.g., furniture)
Good to know
Before buying, always check if the item is eligible for free return. This information is displayed on the product page. Return policies may also vary depending on the seller and shipping country.
👉 For more details on the conditions: Free Returns on AliExpress