Waiting for an AliExpress package that still hasn’t arrived? Don’t worry — here are the steps to help resolve the issue:
1. Check your tracking information
Start by checking the tracking number in your “My Orders” section. It may sometimes appear invalid if the update is delayed or if the package is in long-distance transit.
You can also track your package on 17TRACK, an international tracking tool compatible with most carriers.
2. Contact the seller
If tracking is frozen or unclear, contact the seller via AliExpress messaging. They can check the parcel’s status or follow up with the shipping carrier.
3. Open a dispute if needed
If the seller doesn’t reply or if the delivery time has passed, you can open a dispute to request a refund:
- Log in to your AliExpress account.
- Go to “My Orders” and select the relevant order.
- Click on “Open Dispute” and explain the situation.
- Attach tracking screenshots or your messages with the seller if possible.
Don’t wait too long — you must take action before the end of the buyer protection period (visible on the order page).
4. What if buyer protection has expired?
If the deadline has passed and you didn’t open a dispute in time, there’s still one last option: contact AliExpress customer service.
Go to the AliExpress Help Center to submit a support request.
Conclusion
In case of non-delivery, always start by tracking the package, then contact the seller. If that fails, open a dispute within the deadline. If everything has expired, customer service may still help as a last resort.
By following these steps, you maximize your chances of getting a quick refund or a replacement shipment.