You’ve spotted a counterfeit item, a misleading product, or suspicious seller behavior? AliExpress lets you report these issues in just a few clicks.
1. From the product page
This is the fastest method:
- Go to the page of the product in question.
- Scroll down to the bottom of the product page.
- Click on “Report Item”.
- Select the reason: counterfeit, false advertising, copyright infringement, etc.
2. From the AliExpress Complaint Center
To report a seller, store, or fraudulent image:
- Log in to your AliExpress account.
- Go to My Account > Complaint Center.
- Select the type of report: product, store, image, etc.
- Complete the form and provide the required details (link, description, screenshot).
3. Via the “Disputes & Reports” section
If you already purchased the product and want to report an issue related to the order:
- Go to the Help section in the main menu.
- Click on Disputes & Reports.
- Follow the steps to file an official report.
Track the status of your report
After submitting a report, you can track its progress here:
- My AliExpress Account > Manage Reports > My Reports
- There you'll find AliExpress’s responses and decisions.
Good to know
- AliExpress takes reports of fraud, counterfeits, and intellectual property violations seriously.
- If you ordered a non-compliant item, don’t forget to open a dispute to request a refund.
Tip: Before buying, always check the seller's reviews and overall rating to avoid unpleasant surprises.