AliExpress offers different timeframes to request a return or refund, depending on the product’s shipping country and the seller’s policy. Here’s what you need to know:
When should you request a return?
If your order is shipped from the European Union
- For items shipped from France, Spain, Italy, Poland, or Turkey, you have 15 days after delivery to initiate a return request.
If your order comes from South Korea or Brazil
- You have 7 days after delivery to request a return or refund. This period may vary depending on the product category and local regulations.
If your order comes from international sellers (outside the EU)
- Some sellers offer up to 90 days after purchase to request a return, especially if the item is covered by the free return program.
These timeframes allow buyers to return items that do not match the description, are damaged, or simply don’t meet expectations.
Where to submit the request?
- Log in to your account and go to “My Orders”
- Click on “Returns/Refunds”
- Fill out the form, specify the reason, and add photos or videos if needed
Also check out our full guide here: Free Returns on AliExpress