The “Free Returns” service on AliExpress allows you to return certain items at no cost if they don’t meet your expectations. This service is only available for products displaying the “Free Returns” badge on their product page.
You generally have 15 days after receiving the item to initiate the return, but this period may vary depending on the shipping country (for example, up to 90 days for some local warehouses). The first return per order is free.
How to return an item for free on AliExpress?
Here’s the process to follow if your item is eligible for free return:
- Access your order: go to My Account > My Orders, then click on “View All”.
- Click on “Return & Refund”.
- Select a reason for the return (wrong size, not as described, etc.).
- Add photos or videos if needed to support your request.
- Submit your request. If approved, you will receive a prepaid return label.
Once the package is returned and received, AliExpress will process your refund. It usually appears in your account within 3 to 15 business days after approval.
What if no return label is provided?
In some cases, you may have to pay the return shipping costs upfront. Keep the proof of payment. After your order is refunded, contact AliExpress customer service to request a refund for the return shipping as well.
Important: Items without the “Free Returns” badge are not eligible for this service. Be sure to check before buying.
See also: How to get a refund without return on AliExpress and How to return an item on AliExpress.