You opened a dispute or requested a refund on AliExpress, but the final decision didn’t go your way? Good news: you can appeal.
1. Go to the relevant order
- Log in to your AliExpress account.
- Go to “My Orders”.
- Find the relevant order and click on “View Details”.
2. Click the “Appeal” button
If the dispute is closed, a “Appeal” button should appear next to the dispute result. Click it to submit a new explanation.
- Clearly explain why you disagree with the decision.
- Add new evidence if possible (photos, videos, screenshots, etc.).
3. Deadlines to respect
⏱️ You have a maximum of 7 days from the dispute decision to file an appeal.
Once your appeal is submitted, AliExpress may take up to 7 business days to review your request and make a new decision.
4. Contact customer service if in doubt
If you don’t see the appeal button or have a specific question, contact AliExpress customer service through the Help Center or live chat. They can guide you step by step.
Conclusion
If the result of a dispute or refund doesn't satisfy you, you always have the option to appeal directly from your account. Be clear, concise, and provide all necessary evidence to support your case.
👉 See also: How to open a dispute on AliExpress