Hello Jesse,

Thank you for your message.

We understand your concern; however, we are not Temu’s customer service and we do not sell or ship any products. We only provide guides and information to help customers use the platform.

For the missing items and returns, you must contact Temu Support directly from your Temu account:

Steps:

Open the Temu app (or website)

Go to “My Orders”

Select each product

Click “Return / Refund” or “Didn’t receive item”

Temu will review and process your refund or replacement.

Temu normally refunds quickly, especially for missing items.

We cannot issue credits or refunds because we are not the seller and we don’t have access to your orders.

If you need help finding the “Return / Refund” buttons, tell us and we will guide you step by step.

Thank you and have a good day.

I totally understand your frustration — it’s not always intuitive the first time!
Here’s the easiest way to find your Temu orders:

Open the Temu app or go to temu.com.

Tap “You” at the bottom right (or your profile icon).

Then choose “Your orders” — you’ll see all your recent and past purchases there.

You can also filter by status (shipped, delivered, returned, etc.) to find what you need faster.

If your orders don’t appear, make sure you’re logged into the same account or email you used when placing the order — that’s often the reason people can’t find them.

Hope this helps!

Hi, I understand your frustration. Just to clarify — I’m not Temu and I don’t work for them. I recommend you contact Temu’s customer service directly through their app or website to sort this out.

Hope they resolve things quickly for you.