Hi Debra,

I’m really sorry to hear about your situation — it’s completely understandable that this is frustrating, especially after having your wallet and cards stolen.

Unfortunately, Temu doesn’t offer direct phone support or a management line you can call. However, here are the steps that usually resolve this kind of payment issue:

1. Remove old cards from your account (even if they seem deleted).
   Go to “Me” → “Payment Methods” and make sure all previous cards are fully removed. Sometimes they stay partially saved.
2. Clear Temu’s cache or reinstall the app.
   This forces Temu to refresh your payment data and often fixes blocked card errors.
3. Try adding the new card on the website instead of the app.
   Many users report success by adding it through a browser (temu.com) instead of the app.
4. Contact Temu support through the in-app chat.
   Go to “Me” → “Help Center” → “Customer Service” and type “agent”.
   You should be connected to a real person and can request a manual reset of your payment methods.
5. If the card still doesn’t work, try PayPal.
   It often works even when card verification fails, and it’s the easiest workaround.

If none of this helps, let me know here and I’ll guide you step by step. You’re not alone with this problem — it happens to many users after changing cards.

Wishing you the best,