In this article, we explain step by step how to access your orders, track their status, manage delays, and request a refund if necessary.

1. Log in to Your AliExpress Account

To start, log into your account on AliExpress. You can use your email, Google account, or a social network.

Once logged in, go to “My Orders“. This is where you will find all your purchases and their current status.

2. Understanding Your Order Status

On the My Orders page, each purchase displays a specific status. Here’s what each status means:

• “Awaiting Payment”: You still need to complete your purchase.
• “Processing”: The seller is preparing your order.
• “Shipped”: Your package is on the way!
• “Completed”: The order has been delivered and confirmed.

If your order is shipped, you can click on “Details” to see tracking updates.

3. Track Your Order Shipment

If your order is in transit, click on “Tracking Details” to check the shipping status.

The available information includes:

• Shipping date
• Carrier
• Tracking number
• Shipping milestones

Some packages can be tracked directly on AliExpress, but for more details, you can use tools like 17Track or ParcelsApp.

4. What to Do If Delivery Is Delayed?

If your order is not delivered on time:

1. Check the tracking status on the “My Orders” page.
2. Contact the seller: Click on “Contact Seller” and ask for an update.
3. Use the “Open Dispute” option if the seller does not respond or if the package is lost.
4. Respect the Buyer Protection period to claim a refund.

5. Receiving and Checking Your Order

Once your package arrives:

• Check the packaging and take photos in case of damage.
• Compare the items with your AliExpress order.
• Report any issues to the seller as soon as possible.

If there is a discrepancy, use the “Open Dispute” option with evidence (photos, videos) to get a refund or replacement.

6. Returns and Refunds on AliExpress

Did you receive a defective or incorrect product? Here’s how to request a refund:

1. Contact the seller via the order page.
2. Open a dispute if no satisfactory solution is offered.
3. Submit a claim with proof: photos, screenshots, videos.
4. AliExpress reviews your request and processes the refund if justified.

Refunds are usually processed within a few days to a few weeks, depending on your payment method.

7. Our Tips for a Great Shopping Experience on AliExpress

To avoid unpleasant surprises:

• Carefully read product descriptions (dimensions, materials, customer reviews).
• Compare sellers to find the best quality/price ratio.
• Check buyer reviews and photos.
• Communicate with the seller if in doubt before purchasing.
• Use the Buyer Protection to ensure a refund in case of dispute.

Conclusion

By following this guide, you’ll know exactly how to track your recent orders on AliExpress and react in case of any issues.

With these tips, you can shop with confidence. Happy shopping on AliExpress!

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