Hello Kevin,

Thank you for your message. Don’t worry, you can still request a refund even if you can’t access your AliExpress account.

Here is what you should do:

1. Try to recover your AliExpress account
Go to the AliExpress login page and click on “Forgot password”.
Use the email you used for the order.
AliExpress will send you a reset link.

This is the fastest way to get back your order history.

2. If you cannot recover the account
Contact AliExpress support directly here: https://help.aliexpress.com

Choose “Account problem” or “Order problem”, then start a live chat.

Tell them:

Your email address

Your name

The product you bought

The approximate order date

The payment method you used

They can find your order without the order number.

3. When they find your order
They will either:

Restore access to your account

Or open the refund request for you

After that, you will receive the return instructions if a return is required.

If you need help during the process, feel free to reply and I will guide you step by step.

Best regards,